We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Complaints & comments are most welcome and would no doubt help to improve communication and services.
Would you like to have your say about the services provided at the Lyndhurst surgery? The Practice Patient Participation Group would like to hear from you. If you would like to give and receive feedback about your views and experiences, please enquire to join our Patient participation group via reception team.
Our Practice Manager or Dr Johal would be more than glad to try to deal with or resolve any differences/complaints as effectively as possible within 56 days. Complaints can be made in writing, in person or via the complaint box situated in reception.
Complaint Email – Wfccg.prglyndhurst@nhs.net