The Lyndhurst Surgery

Patient Online Access

What is Patient Online?

Patient Online services will give you the option to:

• Make appointments online
• Order repeat prescriptions online
• View your own medical record online

You will be able to complete these actions using a computer, tablet or smartphone rather than having to phone or visit your practice.

What are the benefits of online services?

Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you day or night. It can also mean not having to travel to the surgery and can free up phone lines for people without access
to a computer.

Having access to records means, that you could be more in control of your health and well-being. This is particularly helpful for people who live with a long-term condition such as Diabetes that needs regular monitoring and frequent prescriptions.
For more information please click here

To access online services:

• Please complete the Patient Online registration form and give this form to the reception staff with 2 form of Id’s (one has to be photographic id).
• Once you receive a confirmation email from the practice, log in with the website mentioned on the confirmation letter from practice or by using the NHS App

Proxy Access This is where someone is given access another person’s medical record.

For example:

• A parent or guardian who has legal responsibility for a patient under 11
• A parent or guardian where a patient aged 11 or over has given permission
• A parent or guardian who has legal responsibility for a patient between 11 and 16 where GP has assessed that the patient is not capable of making their own decisions re medical health
• A carer for a patient over the age of 16 – we would need a letter from the patient giving them permission

The proxy does not have to be a registered patient at the practice, but must be registered for online services on the GP system and always use their own login credentials.

To be given proxy access, a patient’s representative must have the informed consent of the patient or, in cases where the patient does not have capacity to consent, the GP has decided that it is in the best interests of the patient for them to have proxy access.

Patients aged 16 or above are assumed to have the capacity to consent unless there is an indication that they are not.

Please complete the Proxy access online services registration form and send it to practice via econsult along with your copy of your photo id and 1 ptoof of address.

For further information please see Patient guide give another person access