About the NHS App
The NHS App allows you to access a range of NHS services. You can download the NHS App on your phone or tablet. You can also access the same services in a web browser by logging in through the NHS website. https://www.nhs.uk/nhs-app/about-the-nhs-app/
You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.
What you can do with the NHS App?
You need to prove who you are to get full access to the NHS App. With full access you can:
order repeat prescriptions and nominate a pharmacy where you would like to collect them
book and manage appointments
view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)
book and manage coronavirus (COVID-19) vaccinations
get your NHS COVID Pass (there are also other ways to get your COVID Pass)
register your organ donation decision
choose how the NHS uses your data
view your NHS number (find out what your NHS number is)
use NHS 111 online to answer questions and get instant advice or medical help near you
Before proving who you are, you can use the NHS App to:
search trusted NHS information and advice on hundreds of conditions and treatments
find NHS services near you
As your GP practice, we have been instructed by the government to provide you with access to view new entries made in your GP medical record. Since 1 November 2023 you should be able to do this via the NHS App and NHS website. If you do not want access to your medical records please contact the practice to opt-out, you can opt back in at any time. If you decide that you do want to view your records, we want to ensure that you do this in a safe and informed way.
Prior to viewing your records, there are some risks we think you should be aware of and would ask you to consider, so you are able to make an informed decision regarding access:
• Abnormal results or bad news – You may see something that you find upsetting and this could occur before you have spoken to your doctor or while the practice is closed and you cannot contact them.
• Coercion – If you think that you may be pressured into revealing details from your patient record to someone else against your will, you can contact your practice and ask to opt out of your records being available via the NHS App or website. You can read more on the British Medical Association (BMA) and domestic abuse charities’ concerns on the BMA website.
• Proxy access – Proxy access lets patients access medical services for someone in their care. Proxy access is unaffected by these changes, as we are only providing each patient access to their own record. If you require proxy access to another person’s record, you will need to contact us to discuss this.
When you view your records, you may have further questions, some of which we have covered below:
• I moved to the practice recently and I can only see new entries from when I joined the practices as a new patient, but I cannot see my records from my last practice.
At present, when you move from one practice to another practice, your records are transferred with you, but you will only be able to view new entries made by your new practice.
• Some information is not correct in my record, I want this deleted.
Under data protection legislation (UK GDPR and Data Protection Act 2018) and General Medical Council guidance, patients have a right to ask for factual inaccuracies in records to be rectified or deleted. This is termed a ‘right to rectification’. Should you request any corrections or redactions we will review your request and then contact you to either confirm it has corrected, deleted or added to the data. Alternatively, if the decision is not to alter the data, we will explain why the practice believes the data is accurate and ensure we add details of your request to your record and the reasons why we have not been able to comply. Please make any such requests in writing to us via the contact details at the end of this letter.
• I do not understand something in my record.
Your medical record is designed to be used by clinical professionals to enable them to communicate effectively to ensure you receive the best possible care. This does mean that some information within your medical record may be highly technical, written by specialists, utilising medical language and abbreviations. This is very different from a patient held record which would be written using everyday language. You may find the “NHS guide of commonly used abbreviations” useful in understanding some of what is in your record.
• I can see some new information that might need some action, but nothing has happened yet.
The practice cannot always act immediately when a decision has been made, a result received, or a specialist direction is given. Decisions are made based on clinical priority and safety, and response times can depend on staffing and workloads.
• Information about someone else
If you see something in your record that is not about you, please log out of the information immediately and contact the practice as soon as possible.
• I am under 16, can I view my record?
This change to records access will only apply to people aged 16 years or older. If you have an online account, then you will receive access to records entered after your 16th birthday. If you request access to your records before you are 16, the GP will assess as to whether it is appropriate, in your best interest and if you have the capacity to consent or to keep your access secure. The Royal College of GPs has produced detailed guidance relating to access for people aged 11-16 years.
• I cannot see my record in the NHS App
The practice may not be able to offer online access due to a number of reasons such as concerns that it could cause harm to physical or mental health or where there is reference to third parties. If it is felt that it would be harmful or put you at risk to access the information, the practice may remove online access to either all, or parts of your medical record. Please contact us to discuss this further if this applies to you and you would like to view your records or opt-out of having access.
If you have specific queries in relation to records access, please contact us in writing and we will liaise with the clinical team and respond within an appropriate time frame – as with most administrative requests this can be up to 28 days. Whilst we will endeavour to respond to any queries about your records, please bear in mind that we must prioritise our clinical workload and deal with patients that are unwell and need us.
You can book a routine appointment should you wish to discuss a particular issue relating to your care, but please do not use appointments purely to request something is removed from or changed within your notes.
If you decide you do not want access to your record via the NHS App or website, please contact us via an econsult, and we can disable the access at your request.
We urge everyone eligible who has not yet had their first vaccine to book on the national booking system or by calling 119.
You can also book an appointment at Walthamstow Central Library directly by calling 0203 196 3239.
You can book an appointment at a community pop up clinic or at Leytonstone Library, or make general vaccine enquiries by calling 0208 496 3000.
You can book an appointment at Chingford Leisure Centre, Westfield or at a pharmacy site on the national booking system or by calling 119.
If you have had your first vaccine, please make sure you have your second vaccine to ensure maximum protection.
If you have specific concerns about taking the vaccine and would like to talk to a health professional please contact your GP.
There is comprehensive information, guidance, and answers to questions, including vaccination on who is currently eligible, information for pregnant women, frontline health and social care staff and carers at COVID-19 Vaccination programme | East London Health & Care Partnership
You can also find information on the vaccine, including local case studies, on the Waltham Forest Council website: https://www.walthamforest.gov.uk/content/covid-19-vaccinations
Some consultations are over the phone and via video but we will assess your situation and invite you into the practice if needed.
We can arrange same-day appointments if you need urgent care.
You can also contact 111, day or night, for other urgent health advice – including if you have concerns about your Covid-19 symptoms.
Please remember that 999 and A&E are for emergencies.
Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.
“The surgery is unable to issue a letter or certificate confirming your vaccination status for overseas travel. Please see Government guidance for further information. Proof of your vaccination status is visible within the NHSapp, which is available for Apple and Android devices.
Alternatively, you can request your covid pass letter online REQUEST NHS COVID PASS LETTER OR you can call the NHS Covid-19 helpline on 119 and ask for COVID PASS letter to be posted to you. This must be at least five days after you have completed your course of the vaccine, the letter may to take up to seven days to reach you.
Please check Foreign Office and local travel advice for specific details of whether proof of vaccination status is accepted at your destination. The majority of countries, including the UK, still require arrivals to participate in a Covid-19 testing, isolation and/or quarantine regime, regardless of their vaccination status.”
The government has published new guidance for people on how to apply for official proof that, for medical reasons, you’re unable to be vaccinated and/or tested for COVID-19.
How to apply for official proof that, for medical reasons, you’re unable to be vaccinated or unable to be vaccinated and tested for COVID-19.
Click here for more information