The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients/service users who have such information and/or communication needs, where appropriate.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and/or visual loss, people who are deaf, blind and people with a learning disability. However, this list is not exhaustive.
If you feel that this applies to you or someone in your care please send us an e-consult or speak to reception. If you are sending an e-consult, you may want to consider:
- Do you have communication needs?
- Do you need a format other than standard print?
- Do you have any special communication requirements?
- How do you prefer to be contacted?
- What is your preferred method of communication?
- How would you like us to communicate with you?
- Can you explain what support would be helpful?
- What is the best way to send you information?
- What communication support could we provide for you?
- If you have a carer do they need communication assistance?
- If ‘Yes’ what is your Main Carer’s name?
- Do you consent to the practice contacting your main carer regarding your care?
- What is the best way to contact them?